Privacy Policy

At Restored Family Counseling, your privacy is of the utmost importance to us. This Privacy Policy describes how we collect, use, maintain, and disclose information gathered from users of our website (restoredfamily.com) and our therapy services. By using our website or engaging our services, you consent to the practices described in this policy.

Information We Collect

We may collect personal information from you in a variety of ways, including when you visit our website, fill out a contact form, schedule an appointment, or engage with us in connection with therapy services. The types of information we may collect include:

• Personal identification information: Name, email address, phone number, mailing address, and date of birth.
• Health information: Information related to your mental health history, treatment, and therapeutic goals, provided during the course of therapy.
• Insurance information: Insurance provider, policy number, and related billing details.
• Website usage data: Non-identifying information such as browser type, device type, pages visited, and time spent on the site, collected through standard analytics tools.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our therapy services.
• To respond to your inquiries, schedule appointments, and communicate with you about your care.
• To process insurance claims and billing.
• To comply with applicable laws, regulations, and professional obligations.
• To improve our website and the overall client experience.

HIPAA Notice of Privacy Practices

As a mental health practice, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). HIPAA establishes national standards to protect the privacy and security of your protected health information (PHI).

Your PHI, which includes any information related to your health condition, treatment, or payment for services, is protected under HIPAA and Texas state law. We will not use or disclose your PHI without your written authorization except as permitted or required by law, including for the purposes of treatment, payment, and healthcare operations.

You have the right to request restrictions on certain uses and disclosures of your PHI, to request access to your records, to request amendments to your records, and to receive an accounting of disclosures. A complete Notice of Privacy Practices is provided to all clients at the start of treatment and is available upon request.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. Cookies are small data files stored on your device by your web browser.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies. We do not use cookies to collect protected health information, and website analytics data is not linked to your therapeutic records.

Telehealth and Virtual Sessions

We offer HIPAA-compliant telehealth services using secure, encrypted video platforms. While we take every reasonable precaution to protect your privacy during virtual sessions, no electronic transmission of information can be guaranteed to be 100% secure. We recommend that you participate in telehealth sessions from a private location where you will not be overheard.

By participating in telehealth services, you acknowledge the inherent limitations of electronic communication and consent to the use of secure video platforms for your therapy sessions. Your therapist will discuss telehealth-specific consent with you prior to your first virtual session.

Third-Party Services

We may use third-party services to support our practice operations, including electronic health record systems, secure video platforms, payment processors, and website analytics tools. These services are selected for their compliance with applicable privacy and security standards, including HIPAA where required.

We do not sell, trade, or rent your personal information to third parties. We may share non-identifying, aggregated data for analytics and practice improvement purposes. Any third-party service providers who access your protected health information are bound by Business Associate Agreements in compliance with HIPAA.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data storage, secure access controls, regular security assessments, and staff training on privacy and security practices. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the “last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy, your rights regarding your personal information, or our privacy practices, please contact us: